Infrastructure Engineer

Summary

Join our growing team as an Infrastructure Engineer, supporting eDiscovery applications and maintaining relevant training and certifications.

Requirements

• Administration of Windows Server 2012 and above
• Ticket management, issue tracking, change log management
• Scripting & Automation
• Microsoft SQL Server
• Microsoft IIS
• Microsoft Clustering
• Firewall Administration (SonicWALL preferred)
• Advanced Networking
• Virtualization administration (VMWare preferred)
• Storage (SAN, NAS, DAS)
• Cisco routing and switching; Force10 a plus
• Dell Hardware and Software experience
• Supporting and preserving the Citrix Virtual Desktop setup of clients, which includes, the AppSense and XenDesktop, XenApp, and others
• Able to work in a team and communicate effectively with the ability to work independently
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
• Ability to travel to the data center in Elk Grove Village, IL. Several times per year
• Ability to work second shift (2:00PM CST – 10:00 PM CST Monday through Friday)

Responsibilities

• Implementation and support of eDiscovery applications and supporting infrastructure
• Support eDiscovery applications on the frontend and backend
• Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
• Assist in maintaining and monitoring client environments
• Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
• Create and edit documentation of internal processes and procedures
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise, entering all time and expenses

Preferred Qualifications

• Intermediate to advanced knowledge of Relativity, NUIX, Reveal or other software platforms
• Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus
• Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus
• Understanding of EDRM framework

Benefits

• Remote-first work environment
• High-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• Wellness reimbursement program