IT Infrastructure Engineer

Summary

Join Boku Inc. as an IT Infrastructure Engineer and contribute to designing and building systems to a high standard, while working on transformational projects.

Requirements

• Experience providing L3 support in similar roles
• In-depth knowledge of supporting and managing end user devices (Windows, MacOS, Linux) via MDM solution. Includes design, deployment and reporting of security and IT policies to end point devices
• Experience with IT transformation projects that deliver automation and integration into tech stack
• Experience working with third party SaaS product (Slack, Zoom etc)
• Experience leading and managing transformation change through IT projects
• Manage and support Microsoft Azure AD / Entra ID (or other SSO solutions such as Okta or OneLogin) and MFA knowledge is essential
• Experience with Microsoft Entra ID SSO migrations
• Management of Microsoft Intune and Kandji (or similar MDM solutions)
• Experience in designing and building automation platforms to support end point deployments with Apple Business Manager and Microsoft Autopilot
• Knowledge of automation technologies and techniques
• Bash and PowerShell scripting
• Strong networking knowledge (VLANs, VPNs, Firewalls, Wifi etc.)
• Must be able to write, maintain and update technical and project documentation throughout the delivery lifecycle

Responsibilities

• Project design, delivery, and ongoing management of Corporate IT projects
• Day-to-day support for Boku Corporate Firewall Solution - working with Security Operations team
• Support and resolve IT MDM deployment issues
• Working with Boku Security team - design and architect a secure Microsoft 365 environment, aligning to ISO 27001:2022 and NIST Controls
• Design and implement zero-touch automation process for laptop deployments using Apple Business Manager, Microsoft Autopilot, Kandji (Mac MDM) and Microsoft Intune
• Implement upgrades, patching, software packaging via our MDM platforms Microsoft Intune and Kandji
• Provide innovative solutions to maintain a high standard for our technology stack
• Provide 3rd line support for issues escalated from the helpdesk team. Mentor 1st level helpdesk
• Support change control processes within IT team

Preferred Qualifications

• API integrations
• Experience with Dynamics365

Benefits

• Stock options
• Private medical insurance
• Home Office equipment budget
• Flexibility to work from the office or from home