Inside Sales Representative

Summary

Join OpenEye, a leading cloud video platform provider, as an Inside Sales Representative. You will be the first point of contact for customers, maintaining and growing existing security sales while providing excellent customer service. This role involves delivering outbound calls to prospective partners, developing them into OpenEye partners, and then transferring the account to an RSM. Responsibilities include providing key order information, answering calls, resolving customer issues, providing sales support, building relationships with regional accounts, and attending trade shows. A bachelor's degree or equivalent experience and at least 3 years of inside sales experience are required. Proficiency in Microsoft Office and CRM software is also necessary.

Requirements

• Bachelors’ degree or equivalent industry experience
• Minimum 3 years inside sales experience, preferably in a technology discipline
• Demonstrated experience of setting and meeting goals
• Proficient in Microsoft Office and CRM software
• Ability to travel 10% of the time

Responsibilities

• Provide key order information to customers when requested
• Answer main phone line/incoming calls
• Resolve customer issues professionally with internal team (Tech support, product management, engineering, production and finance) and the customer in order to demonstrate problem solving skills and the ability to create favourabl
• E results for OpenEye and the customer
• Provide sales support and follow up for outside sales team and Rep firms including the following: Customer communication, Quotes, Basic systems design, and building comparative parts lists
• Answering price and availability questions by customers
• Strives to improve business by creating a positive experience and relationship with all customers continually
• Responsible for building relationships with regional accounts, dealers and distribution partners through: Webinar Training and end-user presentations, inbound and outbound prospecting, and promotions, sales contests and special projects as assigned
• Prepare for and attend key regional and national trade shows and vertical market shows

Preferred Qualifications

Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge, preferred