Trace3 is hiring a
Inside Sales Representative

Summary

The job is for an Inside Sales Representative at Trace3, a leading IT solutions provider. The role involves generating new and repeat sales, determining customer requirements, processing transactions, monitoring shipment dates, educating customers about products, and maintaining customer files. The ideal candidate has a bachelor's degree in finance or technical field, 3 years of sales support or operations-related experience, strong interpersonal communication skills, and excellent Microsoft Office skills.

Requirements

• Bachelor’s degree in finance or technical degree preferred
• A minimum of three years of sales support or operations-related experience is required
• Strong interpersonal communication skills for interacting with employees, vendors, clients
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation
• Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Comfortable meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.)

Responsibilities

• Generate new and repeat sales within the Strategic Accounts department
• Determine customer requirements and expectations to recommend specific products and solutions
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles
• Accurately process customer transactions, including orders, quotes or returns
• Obtain information from vendors relating to shipment dates and expected delivery date to provide accurate information regarding product items
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about the terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaints
• Remain current on consumer preferences, and changes in local codes, and product developments by attending sales meetings, vendor training, and IT trade shows or reading IT trade journals
• Setup and maintain customer files
• Register sales opportunities with partners
• Identify trends in customer satisfaction or dissatisfaction

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off