Remote Installation Mechanic

Summary

Join Tenna's Field Services Team as an Installation Mechanic to install product trackers on mid-sized vehicles and heavy equipment, troubleshoot technical issues, and train customers on best practices.

Requirements

• 5+ years’ experience as a heavy-duty equipment mechanic or automotive mechanic required
• 3+ years’ experience performing skilled automotive work, including inspections, diagnosis, and maintenance on special equipment required
• A high school diploma/GED or equivalent work experience is required
• Electrical experience is a plus
• Excellent verbal communication skills are required
• Strong attention to detail. Diligence and organization in managing information
• Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
• Ability to meet physical demands, including bending, stooping, climbing, twisting, and lifting up to 50 pounds
• Ability to write comprehensive daily notes
• Basic computer skills, such as Microsoft Office, Word, etc., are required

Responsibilities

• Install Tenna product trackers on mid-sized vehicles and heavy equipment
• Test trackers and equipment after installations to ensure performance and compliance with specifications
• Test equipment for fault tolerance and determine required repairs
• Train Tenna customers on best practices for hardware installation and proper use of Tenna products
• Effectively troubleshoot, diagnose, and repair issues associated with Tenna’s equipment and systems
• Ensure installations are completed according to Tenna’s policies and procedures
• Maintain a high degree of knowledge on the use of the Tenna Asset Management System and its associated products
• Collaborate with the Customer Success team to ensure customer satisfaction and effective service delivery
• Receive and respond quickly to all telephone and email inquiries related to product installation, sales, or management team queries
• Proactively anticipate equipment needs, set priorities, and meet assigned tasks
• Work safely and efficiently at all times
• Process expenses and daily timekeeping in a timely manner
• Write effective daily notes to document your work

Benefits

• Full-time opportunity
• Location: Nationwide. Travel is required, 90%
• Opportunities for growth and personal development within a highly dynamic team
• Robust, low-cost benefit packages offered
• Benefit coverage begins on the first date of employment
• Paid Time Off and Volunteer Time Off offered
• Dependent Care offered
• 401k match
• Employee referral bonuses