Field Service Engineer

Summary

Join SPT Labtech as a Field Service Engineer in Northern Germany, coordinating emergency/preventive maintenance service calls, and traveling across mainland Europe.

Requirements

• Exceptional time management skills and ability to prioritise workload
• You'll be a self motivated team player
• Previous experience working with sample management or liquid handling equipment is advantageous
• Ability to travel on short notice which at times could involve at least 70% travel
• Previous experience with electro-mechanical and automated systems, ideally within the life sciences or pharmaceutical sectors
• Strong customer focus
• Excellent communication skills and a proactive approach to workload
• Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
• Valid Passport

Responsibilities

• Scheduling and performing territory service work such as on-site installation and preventative maintenance
• Responsible for account management, ensuring a high degree of customer satisfaction
• Performing reactive territory repair visits
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with the Sales team and the Field Applications Specialists

Benefits

• Competitive salary package
• Comprehensive, valued benefits package