Interactive Brokers is hiring a
Institutional Client Services Associate

Key Responsibilities:

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Other ad hoc projects and duties, including client training, general market research and development, etc.

Qualification & Skills

• Strong knowledge of listed Equities, Options, Futures, and/or FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• Additional German language and other European languages preferred.
• University degree or higher.
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*on successful completion of the probation period

About the Role:

As a liaison to Interactive Brokers’ professional clients, you will provide unparalleled service to IBKR’s existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You will play a crucial role in this, supporting our clients and cultivating a lasting professional relationship. You are required to be proficient in English. Being proficient in additional languages would be beneficial, especially German.

About the Company:

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the US with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”

Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office.

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!