Institutional Communications Associate

Summary

Join BHG Financial, a growing team with an award-winning culture focused on developing employees into effective business leaders. Starting with a focus on the medical industry, BHG Financial now serves high-earning professionals across various sectors, offering innovative financial solutions and personalized service. The company is dedicated to customer success, using data and analytics to provide faster funding. They offer a supportive and collaborative work environment with opportunities for professional growth. BHG Financial values work-life balance and employee well-being, providing numerous benefits and opportunities for personal and professional development.

Requirements

• Associates Degree preferred or equivalent work experience
• 1-2 years of professional experience
• Experience in documentation, customer service
• Proficient in Microsoft office programs, windows platform
• Must be able to work well in a fast paced, team environment
• Excellent written and verbal communication skills
• Organized and detail oriented

Responsibilities

• Provide support to partner institutions regarding their portfolios and inquiries
• Initiate correspondence with partner institutions to investigate & resolve customer inquiries such as: Loan Modifications, Bankruptcies, Subordination Requests, Payment Issues
• Create follow up correspondence in written form
• Track delinquencies within our Loan Management System (LMS)
• Organize data for multiple reports
• Assist internal and external business lines with Institutional Customer Service needs

Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• 1 Friday off each month for Wellness Weekends
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program