Instructional Designer

Summary

Join Ascend, a rapidly growing SaaS company, as an Instructional Designer! You will design, develop, and maintain internal and external documentation for our products and processes. This crucial role involves managing our internal and external LMS, Confluence spaces, and Help Center content. The ideal candidate possesses at least three years of experience in content creation and publishing, experience with Articulate/Rise 360, and a passion for e-learning. Ascend offers a competitive salary, exceptional benefits including comprehensive healthcare, a generous retirement plan, and unlimited time off. We are a fully remote company with a focus on work-life balance and professional development.

Requirements

• Have at least three years experience in content creation and publishing
• Experience with Articulate/Rise 360

Responsibilities

• Design and develop comprehensive instructional materials, including user guides, tutorials, videos, and interactive modules for both internal and external audiences
• Maintain and update content on Ascend Academy (LMS) and Confluence spaces to ensure accuracy, relevance, and accessibility
• Collaborate with subject matter experts and stakeholders to gather information and ensure content aligns with product updates and business processes
• Monitor and respond to feedback and inquiries to support Ascend’s Help Center content, ensuring timely updates and resolutions
• Evaluate and implement instructional design best practices to enhance learning experiences and drive user engagement
• Conduct regular audits of documentation and learning materials to maintain consistency and quality across all platforms
• Manage the organization, tagging, and retrieval of documentation to facilitate easy access and usability
• Stay informed about industry trends and advancements in instructional design and e-learning technologies to continually improve content delivery
• Work cross-functionally with Customer Support, Product Management, and Marketing teams to align documentation with business goals and customer needs
• Proactively identify opportunities for process improvements and efficiencies in content development and delivery

Preferred Qualifications

• Possess a curiosity for emerging trends in instructional design
• Commitment to creating engaging, user-friendly content
• Thrive in collaborating with internal stakeholders, demonstrating strong teamwork and communication skills

Benefits

• Competitive pay
• Comprehensive health care benefits (100% covered for employees, 50% for dependents)
• Generous retirement plan match
• Annual Lifelong Learning Allowance
• Flexible time off
• 10 paid holidays
• Flex Fridays during the summer
• One week off between Christmas and New Year’s
• Culture of Diversity, Equity & Inclusion, charity matching and volunteer days
• Remote-first culture
• Flexible schedules and generous parental leave programs
• Great tools and tech to do your best work: Hardware, software, and home office setups