Remote Instructional Designer

Summary

Join MicroHealth as a dedicated and detail-oriented Instructional Designer to support our client and team in Vienna, VA. The role involves implementing organizational processes and best practices, performing process and product evaluations (audits), and providing training to employees.

Requirements

• Bachelor’s degree with 2-4 years of relevant experience, or Master’s degree with 0-2 years of relevant experience
• Proven experience with ISO, CMMI, and ITIL frameworks
• Demonstrated ability to perform QA and auditing tasks
• Experience with training employees on technical standards and frameworks
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to work under general supervision and deliver solutions to technical challenges

Responsibilities

• Implement frameworks such as ISO 20000, ISO 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL
• Conduct training on the above frameworks for DMI employees
• Perform evaluations to ensure compliance with organizational policies and standards
• Evaluate software development and service performance against process documentation, project schedules, and quality standards
• Conduct various QA activities including scheduling, checklist development, report writing, and facilitating root cause/lessons learned analysis
• Present findings through internal and external presentations
• Analyze and report on findings of non-compliance, providing recommendations for improvement
• Track and escalate unresolved issues and ensure the closure of corrective and preventative action plans
• Collect, analyze, and report metrics to the project manager/team and Corporate QA
• Maintain the company’s process assets library, including all process definitions, templates, and document samples
• Support Corporate QA initiatives such as CMMI Level 3 assessments and ISO re-certifications
• Participate as a SCAMPI Team Member during SCAMPI B/A maturity level assessments and serve as an ISO Internal Auditor
• Interface with external and internal customers to ensure quality work products are delivered on projects
• Provide training on CMMI, ISO, ITIL frameworks, and project management best practices
• Apply technical standards, principles, and theories to solve problems of moderate scope and complexity

Preferred Qualifications

• Hands-on experience as a project team member in software development, support desk, or maintenance/operation projects
• Familiarity with process improvement methodologies and tools