Insurance Specialist

Summary

Join Rula's Financial Operations team as an experienced Insurance Specialist! You will oversee quality assurance for our benefits verification program, ensuring patients understand their coverage and access affordable care. This critical role involves verifying patient benefits, answering patient questions, and performing quality assurance checks. Your work will directly improve the accuracy and efficiency of our revenue cycle, impacting patients, payers, providers, and internal teams. We are a fully remote company, but this position is not open to candidates residing in California or Washington. We offer a comprehensive benefits package, including remote work, attractive pay, and various wellness initiatives.

Requirements

• 3+ years of Revenue Cycle Billing with an emphasis on verification of benefits
• Associate or Bachelor’s Degree, or equivalent experience
• Experience working with payer portals and insurance benefit terminology (copay, coinsurance, deductible, etc.)

Responsibilities

• Oversee quality assurance of our verification of benefits program
• Help patients understand their benefits and access affordable care
• Verify patients’ benefits
• Address patient questions
• Complete quality assurance

Preferred Qualifications

• Excellent written and verbal communication skills
• Quality assurance experience
• Tech Savviness / Fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD / EHR, or similar platforms
• General knowledge of behavioral health terminology
• Understanding of Medicare / Medicaid, Medigap, etc
• Willingness to work a Tuesday - Saturday work week

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi