Integrations Support Consultant

Summary

Join HSO, a leading Microsoft Dynamics partner, as a 3rd Level Support Specialist. Deliver technical and application support services to customers and internal processes, ensuring prompt and professional issue resolution within agreed timescales. Work collaboratively with a team, engaging in knowledge transfer and maintaining company standards. Resolve Dynamics 365 technical issues at a code level, working closely with various teams and customers. Maintain and improve company standards and processes, while representing HSO professionally. This hybrid role offers remote work with monthly meetings in the Manchester office.

Requirements

• Strong understanding of Azure Integration Services and related technologies
• Must have experience in supporting or developing Logic Apps, Consumption/Standard
• Must have experience in supporting or developing Function Apps (C#)
• Proficient in the use of Azure Service Bus, Storage Accounts, Key Vault, and APIM
• Experience in Azure DevOps particular CI/CD pipelines, GIT Repo's
• Strong problem solving skills, must be able to troubleshoot and debug Azure Integration components
• Understanding of API's, Rest, oData, SOAP
• Understand data transformation options (Datamapper, Liquid, Functions)
• Minimum of two years Functional knowledge with Microsoft Dynamics 365
• Must have a logical mind set and the ability to trouble shoot complex issues
• Competence & knowledge of computer languages including Java & C++
• Competence & knowledge of ‘OO’ Design & Development techniques
• Commercial ERP application and general business process awareness
• Good English language skills both written and spoken

Responsibilities

• Provide prompt and professional 3rd Level Support to the HSO Customers base according to SLA And Support Contracts
• Ensure all support calls are effectively managed with minimum disruption to the client
• Support issues are responded to and resolved to plan and/or within agreed timescales
• Provide regular feedback to customers regarding the progress of support call status
• Work as part of a team
• Engage in cross team knowledge transfer to ensure best use of staff resources
• The evaluation and resolution of Dynamics 365 issues of a technical nature at a code level
• To work closely with the Support Team resources, other Technical Resources, Application Consultants and Project Managers
• To work closely with HSO Dynamics 365 Customers, to build relationships and provide a professional and quality service at all times
• To maintain and work within the company standards and process, designed to give traceability, accountability and maintain a high level of quality
• To carry out additional duties as may be assigned from time to time as instructed and agreed by the Support Development Manager and that are considered within your skills remit
• In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to confirm to the Company’s Quality standards
• Represent HSO in a professional and positive manner at all times
• Adhere to health and safety policy, and other requirements relating to care of equipment
• Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Support Development Manager

Preferred Qualifications

• Working knowledge of Azure Integration service; CDS/Dataverse integration, Integration Catalogue
• Process customisation; Technical management of ISV solutions, Support update cadence, Power Platform support
• Exposure to other Microsoft stack technology including .Net, SharePoint & SQL Server
• Previous experience working in a Technical Support Role
• Exposure to Retail, Manufacturing, Distribution or Service industries
• Ideally a knowledge of Bicep or Terraform
• Ideally a knowledge of Azure Data Factory or Azure Synapse
• D365 (either CE or FSCM), DualWrite, Integration Options of both
• Ability to work under pressure and meet time limits
• Self-motivated individual
• Excellent communication skills including written, on the telephone and face to face
• Critical thinking and problem solving skills
• Planning and organising
• Decision-making
• Team player
• Flexible
• Ambitious both for personal development , to take personal ownership and to contribute to the continued success of HSO

Benefits

• Healthcare
• Dental
• Life Insurance
• Tonic Wellbeing
• HSO Perkz
• Flexible working when required and agreed