Integrations Specialist

Summary

Join Siteline, a Series A SaaS startup revolutionizing construction billing, as an Integrations Specialist. You will be responsible for seamless ERP integrations, ensuring smooth customer onboarding and efficient technical support. This role involves managing a support team, maintaining customer documentation, and collaborating with other teams. You will troubleshoot complex integration challenges and continuously improve processes. The ideal candidate possesses 2-5 years of experience with ERP systems and strong technical problem-solving skills. Siteline offers a competitive salary, flexible work environment, comprehensive benefits, and professional development opportunities.

Requirements

• 2-5 years of experience with ERP systems, integrations, or technical support roles
• Strong technical problem-solving skills, with the ability to work in a fast-paced environment and manage competing priorities
• Experience managing support teams, including global staff, to ensure operational efficiency
• Ability to own and enhance support processes, including help center documentation and ticketing workflows
• Must be located in the US or Canada, ideally within the Central or Eastern time zones

Responsibilities

• Serve as the technical expert for ERP and integration support, working closely with customers to troubleshoot and resolve issues
• Lead the setup and configuration of ERP integrations for new customers, ensuring smooth transitions during onboarding
• Own and maintain customer-facing documentation and training materials, ensuring the latest versions are always available both internally and for customers
• Handle ongoing support for ERP integration issues, providing timely solutions to technical challenges
• Manage and develop the support team, ensuring efficient workflow and proper headcount planning
• Oversee the help center, including documentation, FAQs, and ticketing systems for ERP-related support
• Collaborate closely with Product and Engineering teams to help train internal teams on new integrations and system updates
• Continuously review and improve integration processes, contributing feedback to the development team to enhance product features and integrations
• Collaborate with Onboarding and Customer Success teams to ensure seamless technical handoffs

Preferred Qualifications

Previous experience in construction tech or SaaS is a plus, with familiarity in troubleshooting ERP systems

Benefits

• Competitive Salary : We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. For this role, we are targeting a range of USD $47K-$72K annually
• Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance. We have a small office in SF, but most of our team works remotely across the U.S. and Canada
• Health & Wellness Benefits : Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources
• Professional Development : Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development
• Collaborative Culture : Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated
• Equity Options : As a startup, we offer equity options to ensure that you share in our success as we grow together
• Paid Time Off : Unlimited PTO policy with an encouraged three-week annual minimum
• Team Events : We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year. (In 2024 we all went to Chicago!)