Intelligence Analyst

Summary

Join Everbridge, a global leader in critical communications and enterprise safety solutions, as an Intelligence Analyst in our International Monitoring Center based remotely anywhere in India. You will monitor real-time risk events from open sources, analyze potential threats, and deliver timely reports to clients. Responsibilities include conducting thorough threat analyses, managing customer inquiries, and participating in operational support activities and special projects. This role demands strong analytical, research, and writing skills, along with the ability to manage high-volume information and maintain composure under pressure. Flexibility in scheduling is required, including nights, weekends, and holidays. The ideal candidate will possess a Bachelor’s degree in a related field and prior experience with social media and open-source research.

Requirements

• Bachelor’s Degree in a related field
• Consistently follow current events and world affairs
• Strong analysis, research, and organizational skills
• Flexibility in scheduling, including nights, and some weekends and holidays
• Ability to effectively manage high volume of information, prioritize assignments, and maintain composure under pressure
• Strong writing skills; fluency in English is required
• Strong problem-solving skills
• Strong interpersonal skills and ability to work in a team setting
• Previous experience with social media and open source research

Responsibilities

• Monitor a broad range of open source real-time risk events
• Analyze potential threats and risks and disseminate error-free reports to customers
• Make time-sensitive decisions regarding risk event reporting
• Implement operational processes and procedures
• Demonstrate advanced analysis and research skills
• Display good judgement and discretion in reporting
• Manage customer inquiries and interactions in an effective and professional manner
• Escalate issues to the appropriate parties
• Understand company’s mission, how our work impacts customers, and model company’s core values