Internal Audit Field Officer

Summary

Join GiveDirectly's Recipient Safeguarding and Advocacy team as an Internal Audit Field Officer (IA FO) and play a crucial role in ensuring the safety and well-being of program recipients. The IA FO will conduct field surveys to identify and mitigate risks, investigate potential fraud or harm, and provide recommendations for resolution. This role involves collaborating with the Community Engagement Manager on field risk assessment and community engagement. Sharp judgment, strong communication, and commitment to GiveDirectly's values are essential. The position requires maintaining confidentiality and anonymity due to its firewall from the operations team. The IA FO will report to the Internal Audit Associate and work remotely with minimal travel.

Requirements

• Proficiency in English is required
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – FOs will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients
• Strong active listening and investigative interview skills, promoting collaborative communication with the recipient
• Great communication skills – FOs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount
• 2+ years working with vulnerable communities
• Technological literacy – FOs will use a smartphone, tablet, or computer to accurately record recipient details in survey forms
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Strong interest in advancing the distinctive values and mission of GiveDirectly

Responsibilities

• Conduct field surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, etc.)
• Utilize Aidkit, Salesforce, and other internal software to track incidents, leaving internal notes for management and operations team to review
• Report any discovered cases and follow up with briefs to the IAA regularly
• Collaborate with the IAA to review and successfully draft the recipient Internal Audit follow up survey
• Analyze the functionality of the surveys with recommendations to curtail to fit each program individually
• Track monthly survey responses from applicants by utilizing the internal software
• Identify adverse event trends resulting from recipient survey responses to
• Collect all possible complaints and provide responses within a reasonable time frame
• Escalate information and report difficult cases to supervisor based on established escalation protocols
• Brief manager on the day’s outcome and help them in the management of next steps
• Produce weekly reports of cases, observations, and outcomes
• Realtime case notes updates and tracking
• Supporting the IAA in the day-to-day of field operations, including work planning, risk assessment, Community mobilization, and sensitization, recipient protection
• Research and utilize social media to investigate flagged online imposters and scammers who intend to defraud GD applicants and programs
• Other responsibilities as assigned by manager
• Collaborate with the operations team to address escalated cases

Preferred Qualifications

• Additional fluency in other languages is a plus (Spanish, Arabic, French, Swahili, Kinyarwanda)
• We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve

Benefits

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off
• Allowances for desk set-up and learning and development