Investigator Payment Process Associate

Summary

Join Allucent™, a company dedicated to assisting small-medium biopharmaceutical companies in navigating clinical trials, as an Investigator Payment Process Associate. In this hybrid role, you will support the Investigator Payments process using Veeva Payments, develop Standard Operating Procedures (SOP), process invoices in Veeva and Dynamics 365, provide status reports, and communicate with stakeholders. You will ensure smooth processing of investigator payments, meeting global timelines and adhering to compliance procedures. This role involves working with the IP Specialist, verifying invoice entries, supporting team members, loading data into Veeva, supporting system upgrades, quality checking fee schedules, handling site invoices and queries, coordinating escalation emails, circulating reports, hosting calls, creating fee schedules, generating payment requests, and preparing Sunshine reporting.

Requirements

• A bachelor's degree with a major or concentration in accounting is required
• 4 + years of Investigator payments (IP) experience
• Strong computer skills, especially Microsoft Excel skills
• Exceptional attention to detail
• Strong organizational skills and ability to prioritize workload
• Strong written and verbal communication skills
• Strong interpersonal skills
• Able to exercise judgment within defined standard operating procedures and practices and independently determine appropriate action
• Superior problem-solving skills and making decisions with less-than-perfect information
• Flexibility in work schedule during peak periods - i.e.; monthly close, annual audits, etc

Responsibilities

• Working along with IP Specialist on the IP sub-processes
• Verify the IP invoice entry in D365 with actual invoice and ensure correct coding
• Support team members in entering IP invoices
• Investigator Payments data loading for US, EU, and APAC countries into Veeva
• Support the Veeva payments system upgrades and configuration changes
• Quality check/QC Fee Schedules in Veeva
• Handle site invoices and queries received through email
• Coordinate on escalation emails
• Circulate outstanding invoices reports to team
• Host/coordinate call with Clinical/IT team for new study fee schedule creation in Veeva
• Creating/Approving Fee schedules in Veeva based on the contract
• Weekly/Monthly generating payment request for payable items in Veeva and route to clinical team for approval
• Weekly paid investigator invoices reports are pulled from Power BI and circulated to Team
• Circulating Study related reports to Clinical teams
• Site visit, invoice, and payment reconciliations
• Prepare Sunshine reporting for project teams and sponsors

Preferred Qualifications

• Advanced degrees or accounting certifications are a plus
• Preferable Clinical Research Organization experience

Benefits

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees