Payments Partnerships Associate

Summary

Join dLocal, a global leader in payment processing, as a Payments Partnership Associate! This role supports the growth of global operations by fostering relationships with acquirers, issuing banks, and card schemes. You will analyze data, identify improvement opportunities, and implement solutions to enhance services and expand the business. The position requires experience in Fintech or related fields, strong analytical and communication skills, and a proactive approach. dLocal offers a remote-first, flexible work environment with numerous benefits, including a referral bonus program, learning and development opportunities, language classes, and a social budget.

Requirements

• Experience in Fintech, Payments Industry, Banking, Financial Services, or similar industries
• Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them
• Excellent analytical, technical, and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and topics at the same time
• Proactive and self-driven contributor able to propose and implement new processes by challenging the status quo
• Advanced/Fluent English

Responsibilities

• Contribute and expand the partnerships between dLocal, the acquirers, issuing banks and card schemes across dLocal markets, by assisting with presentations or insights on issues/improvement areas identified
• Actively participate and support in order to have a challenging agenda with issuers
• Analyze data frequently to detect improvement opportunities regarding cost, Conversion, and Chargeback rates
• Investigate and bring business solutions or tools to improve our service and expand our business. Assistance during the project life cycle
• Track and measure the results of the actions achieved together with third parties or as part of the squad's optimization
• Work closely with product, customer success, and technology teams to maximize dLocal conversion rate
• Manage the brands (VISA and Mastercard) Fraud Programs we receive from our acquirers. Communication with acquirers and with our internal teams to get the merchant involved and take actions accordingly
• Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking

Preferred Qualifications

Experience working with issuing banks or acquirers is a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!