Investor Services Supervisor

Summary

Join HedgeServ, a leading global fund administrator, as an Investor Services Supervisor. You will execute tasks within the Investor Services Department, adhering to HedgeServ guidelines and under managerial supervision. Responsibilities include ensuring accurate investor transaction instructions, liaising with investors, reviewing AML/KYC documentation, reconciling bank accounts, preparing payment schedules, reviewing wire transfers, and preparing investor and client reports. You will also handle complex investor calls, identify areas for process improvement, and collaborate with other departments. The role requires a degree in Accounting, Finance, Legal, or Business with a minimum 3.0 GPA, and at least 3 years of experience in a Hedge Fund Administration firm. Strong communication, analytical, and problem-solving skills are essential.

Requirements

• Accounting, Finance, Legal or Business Degree
• Min. 3.0 GPA
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work effectively both within a team structure and individually
• Strong inter-personal skills
• Good initiative tempered with identifying when escalation is required
• Minimum of 3 years’ experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator

Responsibilities

• Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions
• Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely
• Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
• Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager
• Preparation of Redemption Payment Schedules
• Review of wire transfers to Prime Brokers, Investors and fees payments
• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
• Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients
• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person
• Review distribution of Fund Performance in line with client requirements prior to distribution to investors
• Handling complex calls from investors
• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director
• Establish effective working relationships with the NAV, QA, Compliance Departments within HedgeServ
• Preparation of Fund Audit requirements
• Review of Investor Audit requests prior to distribution to investor/auditors
• Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators

Preferred Qualifications

Alternative experience may be considered

Benefits

• Fully paid comprehensive health and well-being benefits
• Remote and hybrid working arrangements