Irt Project Manager

Summary

Join Endpoint, a leading interactive response technology provider in the life sciences industry, as a Project Manager. You will be the primary client interface, managing projects from initial engagement to study closure. Responsibilities include leading projects, acting as the primary client contact, building internal partnerships, developing project schedules, and managing issue resolution. The ideal candidate possesses 2-4 years of software project management experience in the life sciences industry, strong communication and organizational skills, and a customer service orientation. This role offers the opportunity to work remotely and contribute to the success of clinical trials.

Requirements

• Bachelor's degree or equivalent and/or appropriate experience
• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
• 2-4 years’ experience in the life science industry
• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision

Responsibilities

• Independently lead projects of moderate to high complexity
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks
• Act as subject matter expert on client clinical study protocol
• Manage ongoing reporting of project health and profitability to internal and external stakeholders
• Conduct end-user training
• Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary

Preferred Qualifications

• Previous experience working in a fast-paced, entrepreneurial environment
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms
• Familiarity using SQL

Benefits

#LI-Remote