IT and Cybersecurity Analyst

Summary

Join Carrum Health as an IT & Cybersecurity Analyst and play a critical role in enhancing our IT helpdesk services and security programs. Reporting to the Director of Cybersecurity and IT, you will be responsible for resolving internal IT support requests, ensuring employee productivity and security. You will contribute to building a robust security posture, collaborating with various teams, developing IT documentation, and proactively identifying security vulnerabilities. This role offers the opportunity to expand your skills and support other critical tools within the organization. The salary range is $70,000-$80,000, plus equity and variable compensation. Carrum Health offers a supportive and collaborative remote-first work environment with flexible hours, generous time off, paid parental leave, and various other benefits.

Requirements

• Strong skills working with Google Workspace, Windows, macOS, and common security tools (e.g., antivirus, firewalls)
• 2+ years of IT Helpdesk experience, ideally within a technology or healthcare company
• Experience in device management, software purchasing, and license management
• Track record in providing excellent customer service and resolving technical issues efficiently
• Ability to work independently and as part of a team in a remote environment
• Ability to learn new technologies quickly and adapt to changing priorities

Responsibilities

• Own the resolution of internal IT support requests, ensuring employees can be productive and secure
• Help build a robust security posture by assisting with the implementation and administration of key security tools
• Regularly collaborate with various teams across Carrum Health to address IT and security needs
• Contribute to the development and maintenance of IT documentation and knowledge base, improving efficiency and knowledge sharing
• Proactively identify and address potential security vulnerabilities, helping to protect Carrum Health's data and systems
• Participate in device procurement, deployment, and lifecycle management, ensuring a secure and efficient IT environment
• Have the opportunity to expand your skills and support other critical tools within the organization

Preferred Qualifications

• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan