IT Associate

Summary

Join Mixlab, a rapidly growing veterinary compounding pharmacy, as a Part-time IT Associate supporting our New York pharmacy and remote employees. This role involves providing help desk support, troubleshooting hardware and software issues, provisioning equipment, setting up user accounts, and managing IT assets. You will be responsible for ensuring smooth pharmacy operations and providing dependable IT support to customers and veterinarians. This part-time position offers a flexible schedule of 25 hours per week, Monday-Friday from 9 am to 2 pm, with an hourly rate of $24–28 depending on qualifications and experience.

Requirements

• You have 1+ years of experience working in a help desk or IT tech support role, supporting Windows and Mac endpoints in a cloud-based, hybrid work environment
• You’re familiar with troubleshooting and administering the following platforms and technologies: Google Workspace, Slack and Microsoft 365
• You have experience configuring and troubleshooting a variety of laser and thermal printers
• You have a solid grasp of basic networking concepts and protocols, including TCP/IP, DHCP, DNS, and etc
• You thrive in a fast-paced work environment
• You have excellent communication skills - both written and verbal - and are a collaborative, team-player
• You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• You have the ability to learn and adapt to new processes and procedures
• You constantly strive to “wow” your colleagues and
• You have a strong sense of ownership and accountability
• You are scrappy and resourceful
• You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary
• You have flexibility to work nights, weekends, and holidays
• MUST LOVE PETS and their people!
• Physical Requirements: Must be able to lift up to 50 pounds, climb ladders and get under desks

Responsibilities

• Provide help desk support for end-user requests, assisting with troubleshooting and triage of a variety of hardware, software and account issues
• Provision, install and ship end-user equipment such as laptops, desktops and printers
• Setup and enroll users to required accounts, applications, and security groups
• Track and log support requests via our ticketing system
• Assist with tracking asset inventory and audits
• Work under direction of the supervisor on major IT projects
• Available to respond to occasional emergencies on nights and weekends
• Organizing all IT supplies & equipment

Preferred Qualifications

Additionally, experience with the following technologies (or similar) are bonuses: MDM (Microsoft Intune and Mosyle), Amazon Connect, Unifi networking and PK Compounder

Benefits

• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Paid sick time
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Employee Discounts