IT General Technician

Summary

Join ConnectOS, a top-rated Philippines employer, and work for a full-service law firm based in New York City. This IT Support role offers a competitive salary (P80,000 - P90,000 monthly) and a home-based schedule. You will maintain and troubleshoot IT systems, provide user support, manage software and network security, and assist with technology procurement. The ideal candidate has at least 5 years of IT support experience in a legal or professional services environment, proficiency in MS Office Suite, and knowledge of cybersecurity protocols. Enjoy benefits including medical, dental, and life insurance from day one, paid vacation and sick leave, and a financial assistance program.

Requirements

• Minimum of 5 years of experience in IT Support, preferably in a legal or professional services environment in an international setting
• Proficient in MS Office Suite and Windows/MacOS systems
• Knowledge of cybersecurity protocols and network management
• Experience with VoIP systems and remote access tools (e.g., VPN, etc)
• Familiarity with legal practice management software (e.g., Clio, Practice Panther, or similar)

Responsibilities

• Maintain and troubleshoot computers, printers, and other office hardware
• Resolve technical issues promptly to minimize downtime
• Install, update, and support legal software applications (e.g., case management systems, billing software)
• Assist with the integration of new software tools and ensure compatibility with existing systems
• Monitor and maintain network security to safeguard client confidentiality
• Ensure compliance with legal industry regulations regarding data privacy and cybersecurity
• Provide help desk support to attorneys and staff for IT-related issues
• Train team members on best practices and new technologies
• Assist in researching and purchasing hardware and software solutions tailored to the firm’s needs
• Coordinate with vendors for support and equipment maintenance
• Implement and manage backup systems to protect critical firm data
• Develop and maintain disaster recovery plans
• Support the creation and enforcement of IT policies, including email, internet usage, and device management

Preferred Qualifications

Experience in a legal or professional services environment in an international setting

Benefits

• Home-Based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities