Econ One Research is hiring a
IT Help Desk Support Technician in United States

Summary

A fully remote IT Helpdesk Support Technician role is available at an economic research consulting firm. The candidate will manage the Help Desk queue, handle troubleshooting tasks for users, and contribute to creating technical documentation. Requirements include 1-2 years of experience in a helpdesk support role, ability to work Eastern Time Zone hours, self-starting work style, and understanding of Microsoft operating systems and Office 365, among others. Benefits include healthcare, dental, and 100% employer-paid life and disability insurance.

Requirements

• 1-2 years of experience in a helpdesk support role
• The ability to work East Coast office hours regardless of physical location
• Self-starting work style
• Understanding of Microsoft operating systems and Office 365
• Understanding of Zoom and Zoom Phone systems
• Responsive and thoughtful communication across all firm levels
• The ability to set up new-user equipment or update equipment in an expeditious manner

Responsibilities

• Manage the Help Desk queue and handle troubleshooting tasks for users
• Answer both simple and complex questions regarding staff equipment
• Manage the on-boarding process with equipment for new hires
• Configuring new machines and repurposing old machines off company premises
• Field Zoom chats and phone calls regarding user concerns
• Document systems and explore alternate methodologies
• Perform routine maintenance on shared systems
• Assess and manage licenses across vendor systems
• Collaborate with internal teams to ensure seamless resolution for all practice groups

Preferred Qualifications

• Interest or experience with Linux operating systems
• Interest or experience with building and maintaining Network configurations

Benefits

• Healthcare
• Dental
• 100% employer-paid life and disability insurance