OpenTable is hiring a
Help Desk IT Support Technician

Summary

OpenTable is seeking a Help Desk IT Support Technician to join their global team based in various locations including Mexico City. The role involves providing tier-1 technical support for OpenTable employees in Mexico City and the local region, creating documentation, and maintaining teleconference systems and A/V equipment.

Requirements

• PC and Mac hardware/software support
• Computer imaging concepts and best practices (Intune/AutoPilot preferred)
• ITSM and ticket management concepts
• Active Directory administration
• Experience supporting GSuite & Office 365
• General knowledge of identity access management, particularly Okta
• Audio/visual hardware and software support (Zoom experience preferred)
• IOS and Android mobile device support (Jamf experience preferred)
• Basic/intermediate network troubleshooting
• Basic/intermediate computer security concepts
• Exceptional written and verbal communication skills
• Minimum 3-year experience working in a technical support role

Responsibilities

• Monitor, categorize, and triage incoming end-user tickets
• Provide a wide range of technical support to end users by phone, chat, email and remote support
• Understand the team’s workload and escalate/distribute incidents as needed
• Test and configure end-user hardware and software
• Create and maintain knowledge-base documentation and identify deficiencies
• Provide exceptional customer support virtually or in-person to supported users
• Be a support presence in our Mexico City office and assist with the maintenance/troubleshooting the teleconference systems, A/V systems, and related events

Benefits

• OpenTable provides Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental Leave
• Bereavement Leave - 3 days
• Marriage leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance