IT Helpdesk

Summary

Join Job&Talent's IT Support team as an IT Helpdesk professional and contribute to providing exceptional technical service to our teams. Monitor service quality, ensure timely incident resolution, and maintain compliance with SLAs. You will leverage your expertise in various IT support tools, providing remote support and managing user accounts across cloud applications. The role involves managing IT inventory, supporting peripherals, and creating technical documentation. You will also participate in IT projects. This position requires 3-5 years of experience, demonstrated expertise in Google Suite administration, and excellent communication skills.

Requirements

• 3-5 years of related working experience
• Demonstrable experience administering hundreds to thousands of users in Google Suite applications
• Experience setting up and administering a ticketing system
• Experience setting up and administering a remote administration tool for work equipment
• Experience working in security-first environments
• Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities
• Self-starter and a high degree of motivation to go above and beyond the task at hand
• Exceptional problem-solving skills; demonstrated the ability to structure complex problems and develop creative reporting solutions
• Spanish and English required

Responsibilities

• Monitor of quality of service and coordination in incidents/requests, paying special attention to the quick resolution and attention of incidents based on their categorization
• Compliance with SLAs resolution response speed and satisfaction
• Good familiarity to use various IT support tools efficiently
• Wide experience supporting remotely
• Advanced skills on the following tools/apps/OS: Windows 10, macOS, MS office, GSuite / Google Workspace, Gmail APPs
• Inventory management
• Support for printers, scanners, and other peripherals
• Create/Update technical documentation and procedures
• Create, update, suspend user accounts in various cloud applications
• Participation in various IT team project work

Preferred Qualifications

Bachelor's degree is a plus

Benefits

• Possibility of working remotely
• Competitive salaries and benefits