IT Helpdesk Intern

Summary

Join Cologix as a motivated IT Helpdesk Intern for a 12-week summer internship (up to 20 hours/week). This hands-on role provides valuable experience in IT support, troubleshooting, analytics, and process improvement. You will work closely with senior IT specialists, gaining practical skills and insights. The internship offers opportunities to assist with troubleshooting, document solutions, analyze user experience, perform data analytics, and explore automation. This is an excellent opportunity for students interested in IT to gain practical experience and contribute to a dynamic team.

Requirements

• Proactive and Self-Motivated: Demonstrates the ability to work effectively in a remote environment and take initiative
• Strong Organizational Skills: Exceptional attention to detail and capability to manage multiple tasks efficiently
• Technical Aptitude: Keen interest in IT with a knack for troubleshooting and problem-solving
• Intermediate IT Knowledge: Solid understanding of basic IT principles and eagerness to learn more about support
• Eager to Learn Automation: Either has a beginner's understanding of or a keen interest in learning about automation tools and processes
• Team Player with Independence: Capable of working both independently and collaboratively within a team
• Effective Communicator: Strong communication and documentation skills
• Enthusiastic Learner: Passionate about learning new technologies and embracing new challenges
• Must be currently enrolled in a degree program from an accredited college / university as a rising junior / senior
• Applicants must be authorized to work for any employer in the U.S

Responsibilities

• Assist with Troubleshooting: Provide support in resolving basic technical issues, escalate complex cases as needed, and ensure timely resolution to improve overall efficiency
• Document Solutions: Create, review, and update documentation for troubleshooting procedures and FAQs, ensuring they are comprehensive, clear, and easily accessible for future reference
• User Experience: Analyze current cases to identify patterns and common issues, develop solutions to improve user experience, and provide feedback to the IT team for continuous improvement
• Data Analytics: Review current team performance data, identify trends and gaps, assist with creating new metrics to track performance, and provide insights to aid in documentation and decision-making
• Automation: Identify repetitive tasks that can be automated, such as ticket categorization, assignment, and status updates, and implement automation solutions to enhance productivity and efficiency