Client Success Technical Specialist

Summary

Join Onebox, a Fever Group company, as a B2B SaaS Client Success Technical expert reporting to the COO. You will be the primary technical support contact for clients, handling requests, troubleshooting platform issues, and providing training. Collaborate with internal teams (Sales, Tech, Product, Design) to ensure seamless client experiences. Support on-site operations during live events. Drive customer satisfaction and identify areas for improvement. The ideal candidate possesses customer support experience in a SaaS environment, strong troubleshooting skills, fluency in English and Spanish, and a valid driver's license.

Requirements

• Experience in customer support, ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands-on mindset
• Fluent in English and Spanish (written and spoken)
• Tech-savvy, detail-oriented, and focused on client experience
• Comfortable working cross-functionally with internal teams
• Valid driver’s license for occasional on-site support

Responsibilities

• Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
• Manage daily client requests, from incident resolution to platform configuration and data exports
• Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
• Support on-site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

Preferred Qualifications

Knowledge of networks, ticketing platforms, or event tech

Benefits

• Have a real impact on the company's growth and evolution
• Great work environment with a young, international team of talented people to work with
• 40% Discount on all events on Fever
• Health and life insurance
• Possibility of remote working from home!