IT Helpdesk Support Officer

Summary

Join Redox as an IT Support Officer at their head office in Minto, providing support for internal customers on various IT hardware and software systems, with opportunities for growth and a mix of on-site and remote work.

Requirements

• Australian/NZ Citizen or Permanent Resident
• Exceptional communication, interpersonal and customer service skills
• Minimum of 1 year work experience in an IT Helpdesk role
• Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
• Solid working knowledge of the latest Microsoft technologies and platforms
• Ability to work independently and cohesively as part of a team
• High attention to detail and strong problem solving skills

Responsibilities

• Answer incoming calls and monitor support queues for the IT helpdesk
• Triage support requests, troubleshoot and provide first / second level support
• Escalate faults to third level Systems Engineers and external support contractors
• Log, update and close tickets in IT helpdesk system (Zendesk)
• Perform user adds/moves/changes in multiple IT systems
• Installation, maintenance and monitoring of operating systems and software
• Assist with IT procurement and maintenance of internal asset system and licence records
• Writing technical documentation and How-To Guides

Benefits

• Salary package inclusive 17.5% leave loading
• Company-performance-based bonus paid bi-annually
• Annual Salary review
• Lunch provided daily onsite
• Paid Volunteer Day
• Friday afternoon socials