IT Manager

Summary

Join Paddle as IT Manager and oversee all IT operations, systems, and infrastructure. You will be responsible for strategic planning, team leadership, budget management, project oversight, and IT system security. Collaborate with department heads to understand technology needs and create a technology roadmap aligned with Paddle's growth. Manage the IT budget, allocate resources, and oversee daily maintenance and troubleshooting. Implement and manage security measures to protect IT systems and data. Maintain relationships with technology vendors and service providers. This role requires strong leadership, communication, and problem-solving skills, along with experience in IT operations and Apple ecosystems.

Requirements

• Possess exceptional skills in infrastructure and systems management, and a strong understanding of cybersecurity principles
• Have in-depth knowledge of MacOS, and Apple hardware, ideally with experience of managing these in a corporate environment
• Have practical experience of managing an Identity Access Management system, ideally Okta
• Demonstrate excellent leadership, strategic thinking, and emotional intelligence
• Possess clear and practical communication skills
• Have experience in IT Operations: Monitoring system performance, managing system updates, and enforcing IT policies
• Possess strong problem-solving and decision-making skills

Responsibilities

• Identify the organisation’s technology needs by collaborating with department heads to understand their requirements
• Create a technology roadmap that outlines the strategic direction for IT initiatives, aligning with Paddle's growth plans
• Evaluate hardware and software options, considering cost, compatibility, and support, and make recommendations to senior management
• Supervise the IT team, assigning tasks, setting priorities, and overseeing daily operations
• Invest in the professional growth of team members by identifying training opportunities and skill-building activities
• Manage the IT budget and allocate resources for various projects and operational needs
• Evaluate costs and seek opportunities to optimise spending, including renegotiating vendor contracts
• Manage the entire project lifecycle, defining scopes, creating project plans, and allocating resources
• Regularly monitor progress, track budgets, and communicate with stakeholders
• Oversee daily maintenance and troubleshooting of IT systems, ensuring timely response and issue resolution
• Set and monitor Service Level Agreements (SLAs) for IT support to maintain high service availability
• Manage Okta IAM to ensure secure and efficient identity and access management
• Implement and manage security measures to protect IT systems and data, including establishing security policies and monitoring for potential threats
• Perform regular risk assessments and implement disaster recovery plans
• Maintain relationships with technology vendors and service providers, negotiating contracts and reviewing performance
• Collaborate with department heads and senior management, gathering feedback to align IT strategies with business needs

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Work remotely
• Work from hubs
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training