IT Operations Engineer

Summary

Join LTK's IT team as an IT Operations Engineer in Dallas, Texas (hybrid role). You will contribute to building and scaling the IT department, supporting a rapidly growing global workforce. Responsibilities include providing technical support, managing equipment, handling employee lifecycle tasks, assisting in IT process creation, and administering various systems. The ideal candidate possesses 5+ years of experience in IT systems administration, strong macOS and Windows expertise, and SaaS administration experience. LTK offers a competitive compensation and benefits package, including 401k matching, comprehensive health insurance, paid parental leave, and a remote-first work environment.

Requirements

• 5+ years of experience in IT systems administration and providing end-user support
• Strong background and experience with Apple macOS and Microsoft Windows
• SaaS Support & Administration (Google Workspace, Slack, Zoom, Okta, Atlassian, etc.)
• Experience working in SaaS-first companies
• Excellent verbal and written communication skills
• Experience with Asset Management solutions such as Asset Panda, Freshservice, etc
• This role requires local travel within the Dallas metroplex to shipping centers, tech support centers, and other venues (mileage reimbursement provided)
• Possession of an automation mindset - repeatable tasks should be automated
• Demonstrated ability to act with urgency to accomplish business needs
• Ability to interact professionally with a diverse group of employees, including engineers, managers, leaders, etc

Responsibilities

• Provide remote (USA, Europe, Asia) and in-person technical support in Dallas to LTK users (software, hardware, etc.)
• Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)
• Handle employee and contractor lifecycle management tasks (onboarding, offboarding, moves/adds/changes, etc.) in coordination with the People (HR) team
• Assist in and contribute to the creation of IT processes, procedures, and documentation
• Assist in the administration of systems such as Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox
• Work with IT & Security to provide audit and reporting support
• Work within ITIL and ITSM established best practices
• Own assigned internal projects that will optimize the IT infrastructure and associated workflows
• Proactively monitor enterprise systems to ensure they are protected and functioning properly, including the response to threats, vulnerabilities, or issues identified by endpoint protection and monitoring systems
• Maintain equipment and software inventory within respective asset management systems and in line with established LTK policies and procedures
• Research and evaluate emerging technologies that can positively impact IT services provided to staff when appropriate and as assigned
• Handle day-to-day IT Operations-related tasks

Preferred Qualifications

• Support experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Experience in providing support to international users in differing time zones
• Background and experience in administering Mobile Device Management systems such as Jamf, Kandji and Microsoft Intune
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback

Benefits

• A remote-first, productivity-first environment
• Competitive compensation and benefits package to meet the needs of you and your family
• 401(k) with LTK company matching
• Medical Insurance, Vision Insurance, Dental Insurance
• Paid Maternity Leave and Paid Paternity Leave
• Summer Fridays and Flexible PTO