IT Operations Technician

Summary

Join Henry Meds as an IT Operations Technician and play a crucial role in maintaining our IT infrastructure and employee experience. You will be responsible for employee onboarding and offboarding, endpoint management, and resolving tech support requests. Ensure smooth and efficient operation of our technological infrastructure, supporting the team's success. This role involves facilitating IT workstation imaging, providing desktop and remote helpdesk support, scripting and automation, and maintaining various employee-facing systems. The ideal candidate will have 2-4 years of experience in IT support or operations, experience with macOS and Windows environments, and excellent problem-solving skills. Henry Meds offers a casual culture, remote-first workplace, and generous PTO/benefits.

Requirements

• 2-4 years experience as an IT Support or Operations Technician, with a strong focus on end-user support and imaging
• Must be available to work during normal business hours eastern or central time
• Experience in supporting both macOS and Windows environments
• Experience working with an MDM solution like Hexnode, Jamf, Intune, etc
• Excellent problem-solving skills and the ability to work under pressure
• Eager to learn and adapt to new technologies
• Strong communication and interpersonal skills
• A team player with a proactive and positive attitude

Responsibilities

• Facilitate the IT workstation imaging and equipment disposal program
• First point of contact for IT equipment related issues
• Provide desktop support to users in our Doral, Florida office
• Provide remote helpdesk support to users across the United States and Poland
• Scripting and Automation: Maintaining and deploying scripts via MDM and automating processes to improve efficiency and effectiveness in resolving IT issues
• Maintenance & patching of all Windows and macOS machines using our Hexnode MDM
• Assist in the setup and ongoing support of all software and hardware, ensuring they are up to date, secure and functional
• Set up new accounts and hardware for new employees, ensuring a smooth onboarding experience
• Breaking down accounts and arranging for return of equipment for employees leaving the company
• Investigate and resolve employee support tickets related to hardware, software, and malware issues promptly and efficiently
• Admin of various employee-facing systems such as Google Workspace, Slack, and ZenDesk Talk, ensuring their smooth operation and accessibility
• Maintain clear and effective communication with colleagues, understanding their needs, and providing timely IT support

Preferred Qualifications

• Experience working with vendors and escalating issues
• Experience with VOIP Technologies
• Familiarity with scripting languages such as Python, Bash, or PowerShell
• IDP Experience (Rippling, Okta, Entra ID, etc)

Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
• 401(k) with matching contributions beginning your first day
• Unlimited PTO (target of 4 weeks), 6 floating holidays, and 4 company observed holidays
• Onsite position in Doral, FL with occasional (<5%) travel
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day