IT & Security Administrator

Summary

Join Bitwarden's Security and IT team as a remote Security and IT Generalist, contributing to various projects and managing security and IT requests. You will be the first point of contact for user support, handling access control, and administering Atlassian cloud products. Responsibilities include investigating security incidents, maintaining documentation for security systems, and administering endpoint protection. The ideal candidate possesses experience in diverse technologies, managing equipment across a distributed workforce, and maintaining discretion with sensitive information. This role requires strong problem-solving skills and a collaborative mindset. The position offers competitive compensation and benefits, including remote work and professional development opportunities.

Requirements

• Ability to provide security and IT related coverage ahead of the US East Coast time zone. This expands the availability of our security and IT team
• A Security and IT generalist that has prior experience working in environments with diverse technologies and can dive deep on domain expertise
• Experience managing equipment and software across a distributed, remote, and decentralized global workforce
• Ability to maintain discretion, handle sensitive information and maintain security best-practices
• Interested in solving security and IT challenges through technical awareness, assurance, and partnership
• Security technocrat at heart, staying current with trends and new technologies
• Familiarity with security standards and regulations relevant to AI and data privacy
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solutions

Responsibilities

• Assist with Security and IT related Technical Service Desk tickets
• First touch point for user support (investigation/resolution, referral to TSD/Senior team member, etc)
• Assist with access control changes, onboarding automation SCIM, and user provisioning / deprovisioning
• Strong hands-on expertise with configuring and administering/ maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc)
• Security and IT administrative tasks related to auditing, access management, and licensing users across various departments
• Responds to, and where appropriate, resolves or escalates security incidents and investigations
• Assist Security and IT and other divisions with ensuring the secure and ethical implementation and operation of AI systems and data within the organization
• Investigates, monitors and reviews SOC and SIEM alerts and network traffic for unusual or suspicious activity or security events, and investigates these as a first level responder. Provides escalations to tier 2 and tier3 SOC team as needed to assist with investigation of security events
• Assist with developing and maintaining documentation for security systems, services and procedures to support Bitwarden’s security, compliance needs and certification requirements such as ISO 27001, SOC2, HIPAA, and GDPR
• Administer and maintain endpoint protection and overall security and data protection utilizing various technologies such as Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps and Brand protection service, and other security solutions
• Establish and document standardized processes for managing security and IT services and establish secure/hardened system configuration baselines. Document related IT process and procedures
• Assist with patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational with minimal downtime. This includes Endpoint/ Asset standardization and maintaining OS and system updates/ patches, leveraging policy enforcements that are managed via our MDM

Benefits

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development
• In the United States, the starting base compensation range for this role is $110,000 - $140,000