Mercury is hiring a
IT Security & Support Analyst

Summary

Join Mercury's Information Security team as an IT Security and Support Analyst, where you'll be instrumental in building and maintaining trust through secure process and system design. Protecting customer security and privacy is a top priority. The ideal candidate should be ready to come up with innovative solutions leveraging the newest technologies to address unique problems.

Requirements

• Experience managing client-server architectures
• Familiarity with standard security frameworks (NIST, CIS, ISO, etc)
• Must have strong problem-solving and analytical skills and demonstrate poise and ability to act calmly and competently in high-pressure, high-stress situations
• Must have a fundamental understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support
• Operational knowledge of Windows, Linux, Mac, iOS, Android Operating Systems
• Experience with public cloud services(AWS/GCP/Azure)
• Strong understanding of Network Protocols
• Security certifications are encouraged

Responsibilities

• Provide support for all things IT and Security to our employees
• Implement an asset management program
• Experience operating, troubleshooting, installing, and configuring endpoint security solutions
• Deploy and maintain various security tools on all endpoints
• Configure endpoint managers/consoles
• Work with application engineers to understand and implement continuous improvement processes, automation, system upgrades and rollouts
• Work with engineers to solve complex issues
• Write custom scripts to introduce automation and reduce the need for human intervention
• Audit system resources and take action as necessary
• Responsible for scheduling, testing, and implementing enhancements or new releases of the endpoint security stack
• Aid in creation of policy and standard operating procedures