Abnormal Security is hiring a
Email Security Analyst Team Manager

Summary

Join Abnormal Security as an Email Security Analyst Team Manager to lead a team of analysts in detecting and resolving customer-reported email security threats, scaling the ability to proactively manage customer health, and upleveling processes for responding to Misclassification concerns.

Requirements

• Strong experience with Email Security, Security, Cloud Security technologies and products
• 2+ years of experience in building and scaling a team of at least 5+
• Excellent written & verbal communication skills, can quickly, accurately and clearly communicate with team members & stakeholders
• Ability to define expectations for team performance and uplevel team members based on the team’s

Responsibilities

• Lead the execution of Quarterly Business Reviews (QBR) for the First Responders team
• Serve as the leader to provide the first line of defense for Customer efficacy
• Oversee customer-specific metrics, identifying any blockers or challenges in customer progress and driving necessary escalations with stakeholders
• Collaborate closely with Customer Success (CS) and Technical Support Engineering (TSE) teams to prioritize and manage customer issues
• Understand and correlate the Detection efficacy roadmap with FN and FP trends, and using the insights you glean to manage the process for high-priority customer escalations
• Drive key performance metrics around Customer Manage and Operations
• Manage and up-level teams located in both North America and India

Preferred Qualifications

Experience running distributed teams, particularly managing teams in different regions and geographies