Alia Services is hiring a
IT Specialist Tier 2

Summary

Join TRAX RETAIL as a tech-savvy, independent IT Systems Services and Support Analyst for a fully remote position in Mexico and Central America. Responsibilities include managing and supporting the Americas end-user environment, troubleshooting IT issues, asset management, and knowledge management.

Requirements

• Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent experience
• 4+ years of experience in the IT field
• Hands-on experience in IT user support, system configuration, process improvement. Familiarity with hardware, operating systems and best-practice troubleshooting methods

Responsibilities

• Support and troubleshoot End-User IT related incidents and requests
• Advanced Troubleshooting: Investigate and resolve more complex technical issues
• Serve as a point of escalation for Tier 1 support technicians
• Manage and own the entire New Hire and Terminations process for the region
• Asset Management: Maintain IT asset lifecycle, inventory management, and record accuracy in our ITSM platform
• Interact with senior level executives using excellent communication skills and provide white glove support services for Trax VIP users
• Hands-On System Management: System configurations, data management, troubleshooting, and end-user support
• Knowledge Management and Process Improvement: Document and prioritize business requirements from stakeholders

Preferred Qualifications

• Independent, proactive, and highly motivated Individual who can accomplish significant results and create a positive impact while working from a remote setting
• Familiarity with various SaaS applications and cloud-based technologies
• Strong analytical and problem-solving skills, with an eye for detail
• Strong collaborator with effective communication and interpersonal skills, with the ability to work with stakeholders at all levels
• Passion for continuous learning and keeping up to date with industry trends
• Prioritization, planning and organization skills
• Excellent troubleshooting and problem-solving skills. Ability to learn technologies quickly
• Knowledge of ITIL (preferred)
• Relevant professional certification(s)

Benefits

Fixed Salary: $1300 / month