Remote Payroll Support Specialist

Summary

The job is for a Payroll Support Specialist at Check, a company revolutionizing the payroll industry. The role involves top-tier communication and account management with partners and employers, ensuring accuracy and compliance with regulations. Ideal candidates will have 4+ years in a client or partner-facing role, 2+ years of experience in payroll, be located in the Pacific Time Zone, and have strong attention to detail, phone contact handling skills, ticketing system proficiency, excellent written and verbal communication skills, and a passion for solving customer problems.

Requirements

• Have 4+ years in client or partner-facing role
• Have 2+ years of experience in payroll
• Must be located in the Pacific Time Zone or willing to work Pacific Time Zone hours (8:30 AM - 5:30 PM PT / 11:30 AM - 8:30 PM ET)
• Strong attention to detail
• Strong phone contact handling skills and active listening
• Comfort with ticketing systems and tracking work (ie Salesforce, ZenDesk, etc)
• Demonstrate excellent written and verbal communication skills
• Takes ownership and identifies areas to improve quality and efficiency

Responsibilities

• Identify and assess customer’s needs to achieve satisfaction
• Collaborate with partners and customers to review payroll and tax information, ensuring accuracy and compliance with regulations
• Meet or exceed response and ticket SLAs to provide timely and effective support to partners
• Provide expert guidance on product, technical, and tax-related inquiries, resolving issues and escalating as needed
• Triage non-support-related requests to other internal teams
• Minimize escalation through ownership and transparency
• Going above and beyond - knowing when to jump on a call to resolve a complex payroll issue and build rapport with our partners
• Support our Tax team with requests during quarter-end and year-end filings
• Continuously improve skills and knowledge through collaboration with all cross-functional teams
• Build strong relationships to establish trust and drive partner/customer retention
• Exceed partner/customer expectations by providing exceptional customer service and support

Preferred Qualifications

• Have a deep passion for solving customer problems
• Capable of managing several tasks at once in a fast-moving environment
• Are eager to 'roll up their sleeves' and get things done

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 9 annual holidays
• 401k retirement plan
• $100 monthly stipend for home internet and mobile phone expenses