ChiroTouch is hiring a
Technical Support and Onboarding Specialist, Remote - Worldwide
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Technical Support and Onboarding Specialist
🏢 ChiroTouch
💵 $33k-$68k
📍Worldwide
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Summary
The job is for a Technical Support and Training Specialist at EasyRx, a software company specializing in dental practices and dental labs. The role involves onboarding new customers, providing support, troubleshooting technical issues, managing vendor communication, and maintaining accurate records.
Requirements
- Minimum of 1 year of Customer Support experience
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
- Knowledge of Windows operating systems, remote desktop tools, and ticketing systems
Responsibilities
- Onboard a steady stream of new customers through remote training
- Troubleshoot technical inquiries surfaced by the customer support team
- Manage advanced Tier 2 support issues with software development
- Keep accurate records and ensure processes are well-documented
- Deliver excellent customer service, driving high levels of customer satisfaction
- Help our customers get the most from our platform, solve problems as they arise, and escalate matters to the appropriate channels as needed
Preferred Qualifications
2 years of in-office Orthodontic practice knowledge and experience
Benefits
Compensation between $33,050 - $68,650 for this position
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