Technical Support and Onboarding Specialist

Summary

The job is for a Technical Support and Training Specialist at EasyRx, a software company specializing in dental practices and dental labs. The role involves onboarding new customers, providing support, troubleshooting technical issues, managing vendor communication, and maintaining accurate records.

Requirements

• Minimum of 1 year of Customer Support experience
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
• Knowledge of Windows operating systems, remote desktop tools, and ticketing systems

Responsibilities

• Onboard a steady stream of new customers through remote training
• Troubleshoot technical inquiries surfaced by the customer support team
• Manage advanced Tier 2 support issues with software development
• Keep accurate records and ensure processes are well-documented
• Deliver excellent customer service, driving high levels of customer satisfaction
• Help our customers get the most from our platform, solve problems as they arise, and escalate matters to the appropriate channels as needed

Preferred Qualifications

2 years of in-office Orthodontic practice knowledge and experience

Benefits

Compensation between $33,050 - $68,650 for this position