HCTec is hiring a
IT Support Analyst I
HCTec
π΅ ~$260k
πRemote - United States
Please let HCTec know you found this job on JobsCollider. Thanks! π
Summary
Join our team as an IT Support Analyst and provide technical support and assistance to employees and clients. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to communicate technical information to non-technical users.
Requirements
- 2+ years of experience in IT support or related role
- Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies
- Experience with server administration and virtualization technologies
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus
- Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus
Responsibilities
- Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues
- Answer and respond to and resolve help desk requests in a timely manner
- Analyze and troubleshoot complex technical problems and provide effective solutions
- Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals
- Perform routine maintenance on computer systems, such as backups and software updates
- Manage user accounts and permissions across various systems and applications
- Participate in the development and implementation of IT policies and procedures
- Document and maintain a knowledge base of common issues and solutions
- Assist with the testing and implementation of new software and hardware
- 24/7 On-Call IT Support rotation
- Travel to client locations in the local area
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Please let HCTec know you found this job on JobsCollider. Thanks! π