Togetherwork is hiring a
Salesforce Support Analyst

Summary

Join Togetherwork as a Support Analyst and become an integral part of our dynamic support team, delivering high-quality technical support and leveraging your expertise to resolve complex issues.

Requirements

• You bring 1-3 years of experience in Support, QA, or Technology Implementations, with a proven track record of troubleshooting and resolving complex technical issues
• You have a solid foundation in Salesforce and are eager to expand your knowledge beyond standard admin tasks to include the advanced capabilities of the Fonteva Platform
• Strong ability to engage with both technical and non-technical stakeholders, providing clear and concise explanations and training. Capable of creating visual representations of data for executive reporting
• Highly analytical with exceptional technical problem-solving skills. Ability to diagnose and resolve complex issues related to Salesforce and integrated systems
• You’re passionate about customer success and are committed to being their voice within our team, ensuring their needs are always front and center

Responsibilities

• Thoroughly review, analyze, and document customer-raised cases, issues, bugs, and maintenance requests on the Fonteva Platform
• Recreate and reproduce customer configurations and designs to diagnose whether issues are related to the product or specific to customer configurations
• Maintain a deep and current technical knowledge of Salesforce, the Fonteva Platform, and emerging features to perform your duties effectively and offer proactive support
• Provide professional, high-quality technical support to customers and stakeholders, ensuring all interactions are clear, collaborative, and solution-oriented
• Foster long-term partnerships with customers by delivering exceptional service and being a trusted advisor for their technical needs

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave