IT Support

Summary

Join Sword Health's IT team as a skilled professional dedicated to resolving support tickets and providing end-user support. You will assist with new user setups, manage enterprise applications, and oversee medium-sized IT projects. This role requires a minimum of 5 years of IT experience, strong technical skills, and excellent teamwork abilities. Sword Health offers a comprehensive benefits package including health insurance, meal allowance, equity shares, remote work options, flexible hours, unlimited vacation, and professional development opportunities. The position is based in Portugal and requires a valid EU visa; relocation assistance is not provided.

Requirements

• Outstanding technology knowledge
• Great Network Skills to manage and enhance the network infrastructure in both office and warehouse environments
• Asset management expertise
• Solid technical support background with a minimum of 5 years of IT experience
• Minimum of 5 years working in IT
• Good interpersonal skills and a strong preference for teamwork
• Good analytical ability, organization, and planning skills

Responsibilities

• Primary focus on resolving support tickets and provide end-user support
• Assist with new user setup
• Manage enterprise applications
• Oversee and manage medium sized IT projects
• MDM solution management
• Proactively prevent and address security issues
• Maintain and manage IT stock

Preferred Qualifications

• Network certifications and Knowledge
• Knowledge in Google Workspace & GSuite
• OKTA certifications
• Kandji & JumpCloud
• Notion & Slack
• Experience in managing Teams

Benefits

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to our Learning Platform