IT Support Engineer

Summary

Join Kasada, a global cybersecurity company, as an IT Support Engineer! You will empower our teams with reliable IT support, resolving technical challenges and maintaining system health. This role involves managing hardware and software, monitoring systems, and supporting application deployments. While Kasada is remote-first, this position requires occasional visits to the Sydney office. You'll need experience with Apple macOS devices, Jamf Pro, and cloud directories. Kasada offers a comprehensive benefits package including equity/stock options, flexible working hours, generous parental leave, wellness resources, and more.

Requirements

• A strong desire to create a delightful experience for Kasadians from setting up a device to when something goes wrong
• Experience managing and supporting Apple macOS devices, with Jamf Pro or other MDM
• Experience managing users and groups with a cloud directory/IdP (such as JumpCloud, Google Workspace, Entra ID or Okta)
• Solid troubleshooting skills across macOS and with SaaS (software as a service) products, including managing vendor support
• Excellent time management and prioritization skills
• Excellent written and verbal communication skills
• Pragmatic and considered approach

Responsibilities

• Empower our team with reliable IT support
• Serve as the go-to expert, resolving technical challenges efficiently and communicating solutions effectively
• Maintain system health by diagnosing and resolving issues, and create a valuable knowledge base for future problem-solving
• Communicate effectively with internal stakeholders, providing clear updates on issue status and potential impacts
• Ensure seamless technology operations
• Manage the lifecycle of hardware and software, maintain accurate records
• Manage Jamf (Pro, Protect, Trust) - our MDM (Mobile Device Management) system
• Proactively monitor systems and support application deployments, ensuring everyone has the tools they need
• Manage vendor relationships to ensure efficient service delivery
• Provide on-site technical support, ensuring smooth technology integration for internal gatherings
• Maintain AV equipment in offices
• Provide on-site support at key events in Australia such as Hackhaus
• Partner with other teams to refine workflows and troubleshooting strategies
• Maintain attention to detail in communication and task management, and regularly inform the team of work progress through proactive updates

Benefits

• A stake in Kasada’s global success with equity/stock options
• Flexible working hours and arrangements - Create a schedule that suits you
• Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave
• Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones
• Birthday leave
• Wellness leave
• An action packed calendar of fun in-person and virtual events