Remote IT Support Engineer

Summary

Join us in our mission to empower small businesses and help them save time and money as an IT Enablement Engineer at Tide.

Requirements

• You have working knowledge of the following MDM tools: JAMF Cloud, Microsoft Modern endpoint management tools - Intune
• You have knowledge about Okta & you have experience with Identity and Authentication tooling (Okta)
• You have working knowledge of Atlassian backend
• Knowledge of Google workspace administration would be an added bonus
• You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation
• You have knowledge about Apple devices, Mac OS and its configuration
• You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
• Excellent customer focus and a can-do attitude and good communication skills

Responsibilities

• Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
• Maintaining the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates
• Working to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices
• Providing 1st/2nd line systems and application level support to end users
• Troubleshooting problems, answering questions and providing training on IT Systems to end users
• Identifying, testing, and implementing workarounds for reported issues
• Assist in the maintenance and rollout of new applications and their integrations
• Document procedures, policies, technical instructions and security practices

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities