Remote Senior Application Support Engineer, Engineering Systems

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Application Support Engineer, you will be responsible for the day-to-day administration, end user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams.

Requirements

• Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degree, or equivalent work experience
• JIRA/Confluence administration experience
• Groovy Script knowledge and scripting experience to extract or update data via API
• Advanced technical and analytical skills
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Basic time management skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal guidance in a dynamic environment

Responsibilities

• Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab)
• Assess, prioritize and resolve issues reported by users in the various applications
• Provision new users, manage workflows, manage system configuration, and general end user assistance
• Conduct user audits to ensure appropriate application access is maintained
• Collaborate with the rest of the IT development teams to participate in projects and identify system improvements
• Design, develop and test enhancements in alignment with internal business process requirements
• Document all changes to applications per internal controls
• Create technical documentation and conduct end user training
• Adhere to industry best practices for change and release management