Remote Senior Application Support Engineer, Engineering Systems

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Veeva Systems

πŸ“Remote - India

Job highlights

Summary

Join us in transforming the life sciences industry as a Senior Application Support Engineer at Veeva Systems. This role is responsible for day-to-day administration, end user support, system configuration, and general system availability related to applications used by engineering teams.

Requirements

  • Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degree, or equivalent work experience
  • JIRA/Confluence administration experience
  • Groovy Script knowledge and scripting experience to extract or update data via API
  • Advanced technical and analytical skills
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Basic time management skills
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal guidance in a dynamic environment

Responsibilities

  • Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab)
  • Assess, prioritize and resolve issues reported by users in the various applications
  • Provision new users, manage workflows, manage system configuration, and general end user assistance
  • Conduct user audits to ensure appropriate application access is maintained
  • Collaborate with the rest of the IT development teams to participate in projects and identify system improvements
  • Design, develop and test enhancements in alignment with internal business process requirements
  • Document all changes to applications per internal controls
  • Create technical documentation and conduct end user training
  • Adhere to industry best practices for change and release management

Preferred Qualifications

  • Working knowledge of Git repositories
  • Administration experience with testing tools
  • Familiarity with Agile methodologies
  • Experience with AWS
  • Experience with Single Sign-On (SSO) technologies such as Okta

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