IT Support Engineer

Summary

Join Wix's IT team and provide professional IT support to employees globally. Monitor and respond to helpdesk requests, manage equipment inventory and procurement, and handle onboarding/offboarding processes. Maintain A/V equipment and manage endpoint installations across multiple operating systems. Collaborate with suppliers and internal teams. This role requires strong problem-solving and communication skills.

Requirements

• 3+ years of hands-on experience as an IT professional in IT support and/or administration
• Experience in a multi-OS environment (MacOS, Windows and Linux)
• Proven ability to provide proactive customer service with strong attention to detail
• Experience with Active Directory, Azure, and GSuite environments
• Experience supporting audio conference room technologies
• Excellent problem-solving and communication skills

Responsibilities

• Provide professional IT support to our employees remotely across different locations and time zones
• Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
• Manage equipment inventory from evaluation and purchase to maintenance and depreciation
• Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
• Manage the onboarding and offboarding processes, including for remote workers
• Manage and maintain A/V equipment
• Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux

Preferred Qualifications

Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack

Benefits

• Discount stock purchasing plans (ESPP)
• Health and personal accident insurance
• Daily lunch and snacks at the office
• Commuting allowance
• Discounted phone operator services and compensation for a new phone
• Free exercise classes and wellness activities
• Online courses and professional development
• Fun activities and team events