IT Support Specialist

Summary

Join FreeWill, an award-winning social-good startup, as a part-time, contract IT support contractor! Work remotely from anywhere in Brazil, providing technical support to a fully remote team. Your responsibilities will include troubleshooting common tech issues, setting up and decommissioning devices, and maintaining organized documentation. The position requires 15-30 hours per week during regular business hours and offers competitive hourly compensation based on experience. This contract role is not eligible for benefits. FreeWill is committed to building an inclusive and diverse workplace, encouraging applications from all qualified candidates.

Requirements

• Over 3 years of experience in IT support or help desk roles
• Familiar with remote-first teams and cloud tools
• Strong communication and problem-solving skills
• Capable of managing tasks independently and adhering to processes

Responsibilities

• Provide support for common tech issues (logins, connectivity, updates)
• Set up and decommission team devices
• Troubleshoot basic software and access problems (Google Workspace, Zoom, Slack)
• Keep documentation organized and up to date