IT Support Specialist

Summary

Join WPP, a creative transformation company, as an IT Support Specialist to provide IT support for remote and onsite users in a fast-moving environment.

Responsibilities

• Provide technology guidance to the End Users, following WPP standards
• Work following WPP standards and processes and using only WPP approved tools
• Handle defective HW (End user)
• Educate the business on how to use the IT service and maximise benefits
• Educate the business about IT policies, procedures, security, and compliance
• Performance issues: perform HW evaluation and suggest replacement if necessary (End user)
• Be responsible for the process of HW issues: check warnings, verify if the HW has a valid support contract, contact Service Providers and report correction measures, unavailability time for maintenance
• Keep track on the End User devices, Network devices, Servers and Storage support contracts
• Manage the devices under IT responsibility (Buffer Stock)
• Act as a bridge between facilities and our main provider for peripherals and cabling issues inside meeting rooms and raise tickets when necessary
• Check physical network availability for new devices – ports on Switch. (hands and eyes)
• To understand and work in the local IT landscape i.e. key applications, assets, infrastructure, and services – know where there are problems / challenges and work with the IT providers to solve the issues
• Provide support on new services / changes in existing services to the client
• Work on escalation management and have direct access to Support 1st level and all other third-party suppliers to ensure operational services meet business requirements
• Fill documentation and keep tickets up to date
• Setup devices for user (JML)
• Transfer user files to new PC/Mac thru Microsoft OneDrive (JML)
• Guarantee that the correct applications are installed (JML)
• Guarantee that the correct drives and printers are mapped (JML)
• Guarantee that the correct permissions are set (JML)
• OneDrive / SharePoint guidance for new users (JML)
• Run machine clean-up following WPP policies for leavers (JML)
• Fill documentation and keep tickets up to date (JML)
• On demand activities as requested by WPP IT Managers
• To support the local implementation of the global IT programs
• Provide local input into global business initiatives
• Drive local delivery the IT transformation projects (End User Services, Network, Distributed)
• Advise the functional leaders of WPP IT about opportunities to innovate and utilise technology effectively to cover business’ needs