Support Specialist Level 1

Summary

Join CrowdSec, a cybersecurity company with a global open-source software presence, as a Technical Support Specialist. You will be the primary point of contact for community, customer, and partner support, troubleshooting issues and improving user autonomy. This role requires expertise in Unix and Windows systems, scripting, documentation, and Git/GitHub. You will interact with the development team and community to resolve problems and enhance the software. CrowdSec offers a rewarding salary, stock options, a fully remote work environment with occasional team trips, and remote work equipment. The company values a culture of trust, feedback, transparency, and equality.

Requirements

• Troubleshooting expertise: Adept at diagnosing and resolving issues in Unix and Windows systems around our software
• Proficiency in scripting: A strong understanding of Shell scripting (Bash, PowerShell, etc.)
• Ability to create and maintain documentation
• Knowledge of Git and GitHub
• Proficiency in English, both written and spoken

Responsibilities

• Triage incoming tickets based on SLA’s and communicate effectively within the support team
• Find innovative ways to improve the community users autonomy
• Extend the knowledge base for the OSS components
• Help the community users find their way around the OSS components
• Contribute to the triage and qualification of issues, bug-reports and feature requests, for both the open source community and partners network
• Partake and moderate technical support discussions on Discord, Discourse and Reddit

Preferred Qualifications

• OCI Containers (Docker, Podman)
• Zendesk experience
• Golang
• Multilingual speaker

Benefits

• Rewarding salary
• Stock Options (ESOPs, named BSPCE in French)
• 100% remote job with a few team trips per year for team gatherings
• Remote work equipment (laptop, extra monitor,etc.)
• Chance to be part of an industry-defining adventure