IT Support Specialist

Summary

Join Level Access, a leading SaaS accessibility company, as an IT Support Specialist. Provide technical support to internal users, troubleshooting and resolving challenges. Repair and replace equipment, set up accounts and equipment for new users, and remove users as needed. Install and configure computer hardware and software, monitor and maintain systems and networks, and document solutions. Assist management in creating training materials. This is a full-time salaried position with a competitive benefits package.

Requirements

• A bachelor's degree or equivalent experience in computer science or a related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies' end user hardware and software solutions
• Extensive experience working with different operating systems, including Windows and Mac OS
• Professional written and interpersonal skills are important when communicating with customers and clients
• Ability to prioritize and lead several tasks and projects efficiently
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services

Responsibilities

• Respond to customer inquiries and assist with troubleshooting and resolving challenges
• Providing technical support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Setting up accounts and equipment for new users
• Removing users as needed and tracking the return of equipment
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Document all solutions (build knowledge articles) and become comfortable with administrative access to sensitive systems
• Assist management in crafting training materials pertaining to computer troubleshooting and usage

Preferred Qualifications

• Experience with Microsoft O365, Admin, Active Directory and Intune is a big plus
• SharePoint experience is also preferred
• Mobile device management skills would be helpful
• Imaging of laptops and inventory experience

Benefits

• Medical insurance
• Unlimited vacations/FTO