IT Support Specialist

Summary

Join Alpaca, a leading brokerage infrastructure technology company, as an experienced IT Support Specialist. You will be the go-to person for IT helpdesk requests, diagnosing and providing support to staff. Responsibilities include managing onboarding/offboarding, setting up devices and software, managing IT assets and the MDM system, ensuring endpoint device security, providing staff training, and assisting with change management and procurement. This fully remote role requires 3+ years of IT support experience, cloud and cybersecurity expertise, strong analytical and communication skills, and on-call availability. A bachelor's degree in IT, relevant certifications, and financial services experience are preferred. Alpaca offers competitive salary, stock options, health benefits, a new hire home-office setup, and a monthly stipend.

Requirements

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
• Available for on-call rotations and after-hours responses as needed

Responsibilities

• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM system, including BYOD
• Maintain the firm's inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card